Returns & Exchanges
We want you to love your purchase. If you don't, we'll make it right.
Simple Return Process
Initiate Return
Visit our returns portal or contact support within 30 days of delivery
Get Return Label
Receive your prepaid shipping label via email instantly
Ship It Back
Pack items securely and drop off at any carrier location
Receive Refund
Get your refund within 5-7 business days of receipt
Return Policy Details
Satisfaction Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free return process. Our goal is to ensure every customer loves their Robo Ink Tees!
Eligible Items
- ✓ All regular merchandise in original condition
- ✓ Items with manufacturing defects (no time limit)
- ✓ Wrong size or color received
- ✗ Custom or personalized orders
- ✗ Final sale or clearance items
- ✗ Items damaged through wear or washing
Exchange Process
Prefer a different size or design? No problem! Exchanges are processed as soon as we receive your return. Simply indicate your preferred replacement when initiating the return. If the new item costs more, we'll charge the difference. If less, we'll refund it.
Refund Timeline
Once we receive your return, we'll inspect it and process your refund within 2-3 business days. Refunds are issued to your original payment method and typically appear within 5-7 business days, depending on your bank or credit card company.
International Returns
International customers are responsible for return shipping costs. We recommend using a trackable shipping service. Please note that original shipping charges are non-refundable for international orders.
Common Questions
What if my item arrived damaged?
Contact us immediately with photos of the damage. We'll send a replacement right away at no cost to you.
Can I return sale items?
Yes! Unless marked as "final sale," all items can be returned within our 30-day window.
Do you offer free returns?
Yes, we provide prepaid return labels for all domestic orders. International returns require customer-paid shipping.
How long do exchanges take?
Exchanges are shipped within 1-2 business days of receiving your return, with the same shipping speed as your original order.